Global OfficeWorks has made it easy and simple to integrate our team to your current staff. Depending on the team of virtual assistants you will be choosing, you will have members who will each work 8 hours per day. Each member can be contacted directly and their tasks are tracked in our project management system.
Check out our easy 7 step Welcome Process below:
Step 1 – Service Agreement Signatures
We will be sending the Service Agreement to you beforehand, giving you plenty of time to review the agreement and discuss the terms with us. We are open to answer your questions and encourage you to do so. After smoothing out the agreement, we will be assigning the staff for your business.
Step 2 – Needs Assessment Orientation Call
We want to make sure that you are getting the right Virtual Assistance for your business. As such, we highly encourage you to be specific in telling us what tasks you wish for the VA team assigned to you to accomplish. Kindly inform us of your needs, preferences, and starting date with which the VA team should start their job.
Step 3 – Payment
Please note that no payment is due until the VA Orientation has been completed. The advance payment of the full month’s service fee becomes due beginning from the start date. If you are not completely satisfied with the service after the first month, you can terminate the service at no cost.
Step 4 – VA Assignment
After assessing your needs, we will be assigning a VA team that is suitable for you. All Virtual Assistants have gone through rigorous training and evaluation to ensure that they will be serving your needs fully and up to par with your expectations. You do have the right to reject the VA team if you deem that they are not working out for you. We can happily assign your tasks to someone else.
Step 5 – Setting Up
The VA Team assigned to you will be given a local SMS-enabled phone number allowing them to communicate with you which only cost a local call to you. You are also strongly advised to install Skype and other cloud-based file sharing applications such as DropBox and Google Drive. We take pride in the stability of our network, ensuring that our connection works 24/7.
Step 6 – Training & Integration
After the setup of important Internet connections and applications, we can then start a conference call between you and our management team. This allows both sides to get to know each other. Through this conference call, we can develop a training program that will help the VA assigned to you do the work your way. Let us know how we can specifically help train your VA. Furthermore, we can inform them about the tasks you have identified.
Step 7 – Kick-off & Monitoring
After your Virtual Assistant is identified, set up with all the tools and access they need, and our company training manager has provided client specific training– your Virtual Assistant is productive and ready to make a difference in your business. Our operations manager monitors the progress of your Virtual Assistant and makes changes or performs coaching in specific areas of improvement.
If you have further questions about our Welcome Process, please do not hesitate to contact us today.